PET LODGE · Customer information

Terms & Conditions

The seller and collection

PET LODGE SUPERSTORE LTD, company number 17355974, 98 Oldfield Lane, Leeds, England LS12 4BR. Email [email protected]; telephone +441132890966. These terms apply to our dog collars and pet beds offered through petlodgestore.com. Product descriptions identify the selling unit, dimensions, materials and care. Photographs show the product; unlisted props or accessories are not included.

Request is not acceptance

The checkout button sends an order request. The numbered confirmation acknowledges the request, not payment, acceptance or a stock reservation. We discuss availability, delivery and an applicable payment method before accepting an order. We will provide the agreed contract details in a form you can retain no later than delivery.

Prices and quantity limits

Prices are consumer totals in GBP. Delivery is £6.95 below £90.00 and free at or above £90.00. Checkout shows products, delivery and total before submission. A maximum of five of each product applies per request. We do not apply a separate undisclosed tax or payment charge. An obvious description or price error is explained before acceptance; you may decline the corrected proposal.

Choosing and providing details

Please check the neck adjustment range, fastening, usable sleeping area and cleaning instructions and provide an accurate Great Britain address and a reachable email. Never use a slip or limited-slip collar for unattended wear or tethering. Check buckles, rings and seams regularly. Bed size does not imply a medical benefit. Ask before ordering if a specification is unclear. These responsibilities do not transfer our legal responsibility for satisfactory quality, fitness for an agreed purpose or accurate description.

Delivery and cancellation

Delivery is to England, Scotland and Wales only. The usual processing estimate is 1–2 working days plus 2–4 working days in transit, 3–6 in total. This is not a guaranteed date. Unless another time is agreed, accepted goods are delivered within 30 days. The Returns Policy explains 14-day distance-sale cancellation and separate faulty-goods remedies.

Problems and fair treatment

Contact us with the reference and a description of the issue. We aim to respond within two working days and will explain the proposed next step. Nothing excludes liability that cannot lawfully be excluded, including statutory consumer rights or liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Applicable mandatory protections and access to the courts remain available; these terms do not force you to give them up.