PET LODGE · Customer information

Privacy Policy

Who controls your information

PET LODGE SUPERSTORE LTD, company number 17355974, 98 Oldfield Lane, Leeds, England LS12 4BR. Email [email protected]; telephone +441132890966. We are the controller for personal information used to respond to enquiries and handle requests for dog collars and pet beds. Contact us using these details for privacy questions, not through a public product comment.

What we collect and why

Checkout asks for your name, email, street address, town or city, postcode, country and delivery region. Telephone and access notes are optional. We use these details and the selected products, quantities and request reference to take steps at your request before a contract, fulfil an accepted order and resolve questions. Do not put card details, medical information or unnecessary sensitive information in notes.

Legal grounds and recipients

Pre-contract steps and performance of a contract support order handling; legal obligations support required accounting records. Our legitimate interests support proportionate security and resolving complaints. Optional storage relies on your consent. Hosting and authorised personnel process information needed to run this shop; a delivery or payment provider receives only necessary information if a later accepted order requires it. No advertising network is installed, and we do not sell contact details.

Retention and deletion

Unaccepted requests are kept for up to 90 days; service correspondence for up to 180 days; accepted-order records for six years where required for accounting and claims. Cart/session storage lasts up to 14 days and cookie choices up to 180 days. A documented legal obligation or dispute may require longer retention. Expired request and session files are removed by housekeeping when the shop is used; correspondence and accepted-order records are reviewed against these windows.

Security and international access

We restrict request records to private storage and authorised access, use session verification and protect confirmations from anonymous access. These measures reduce risk but cannot guarantee absolute security. No separate overseas marketing service is configured. If a later service requires restricted international transfers, appropriate safeguards must be established before that use.

Your rights and complaints

You may request access, correction, erasure, restriction, portability or object where the relevant conditions apply. You may withdraw optional consent using Cookie settings without affecting earlier lawful processing. We may need proportionate identity checks and normally respond to a rights request within one month, subject to lawful extensions. There is no solely automated decision with a legal or similarly significant effect. You can complain to the Information Commissioner’s Office at ico.org.uk as well as contacting us.