PET LODGE · Customer information

Shipping & Delivery

Where we deliver

Our checkout covers Great Britain: England, Scotland and Wales. Northern Ireland, the Channel Islands, Isle of Man and international addresses are not supported. Enter the correct region and full postcode. We do not present a delivery outside this area as available simply because a request form can be opened.

Delivery charge and threshold

Parcel delivery costs £6.95 when the product subtotal is below £90.00. At or above £90.00, delivery is free. The threshold is based on the product subtotal in GBP, not on a client-entered total. Cart and checkout display the charge before you submit the request.

Processing and transit

Allow an estimated 1–2 working days for processing and 2–4 working days in transit, approximately 3–6 working days total. Working days exclude weekends and bank holidays. These estimates relate to an accepted order with agreed arrangements, not an unaccepted request awaiting discussion. No named carrier or guaranteed date is promised.

Agreeing delivery

We confirm availability, delivery details and the applicable payment method before accepting the order. Please provide a complete address and any useful access note, without sensitive details. These are parcel products; no furniture installation, assembly service or special handling service is advertised. Any exceptional arrangement must be expressly agreed.

Delays, missing parcels and damage

Contact us with the reference if the agreed delivery has not arrived or the parcel is damaged. Keep packaging and note visible damage where practical; photographs can help but are not a condition of legal rights. We will investigate with the relevant delivery service and discuss the appropriate remedy. Risk remains with us until you or a person you identify takes physical possession, subject to the applicable rules for a carrier independently arranged by you.

Your rights if delivery fails

Unless a different time was agreed, goods must be delivered within 30 days of the contract. Where legally appropriate you may set a further reasonable deadline and cancel if it is missed; you may cancel immediately where timely delivery was essential or delivery is refused. This policy does not replace faulty-goods or cancellation rights. Use the merchant contact below for an address change or delivery complaint. PET LODGE SUPERSTORE LTD, company number 17355974, 98 Oldfield Lane, Leeds, England LS12 4BR. Email [email protected]; telephone +441132890966.